Refund policy
Returns
We want you to be satisfied with your purchase.
Returns may be requested within 30 days of delivery.
To qualify for a return:
- Item must be unused
- Item must be in original condition
- Original packaging should be included
- Proof of purchase is required
Non-Returnable Items
For hygiene and safety reasons, certain pet products may not be eligible for return once opened or used.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery.
Please provide:
- Order number
- Description of issue
- Photos of the product and packaging
Refunds
Once your return is received and inspected, we will notify you regarding approval.
Approved refunds are issued to the original payment method.
Processing times may vary depending on your payment provider.
Return Shipping
Unless the return is due to our error, customers are responsible for return shipping costs.